Openness and Transparency
We are committed to being open and transparent in our work. We report on how we are governed and our actions, performance and spending to our customers and other stakeholders.
We publish this information so that anyone who has an interest in our work can hold us to account. We take pride in the homes and the services we provide and believe that openness and transparency helps us to continually improve how well we perform and how efficient we are.
Value for money
Our Value for Money Strategy.pdf [pdf] 56KB sets out how we create the optimum balance between cost, performance and quality.
Our annual Value for money self-assessment 2016_2017.pdf [pdf] 3MB reports on our costs and performance and how they compare to other organisations. It also provides examples of how we have made savings and created efficiencies.
You can visit the performance page to find out more about our service delivery and financial performance.
What we spend money on
Each year we publish our Annual report and financial statement 2016_2017 [pdf] 3MB which provides details of our financial position, our approach to value for money and details of what we spend our money on.
We make a commitment to invest our surpluses into building new homes, as well as services for existing residents, their homes and their local communities. We have a comprehensive programme of consulting our customers and seeking their feedback to prioritise and direct our spending to what matters most to them.
We are open about the remuneration made to our Board and Committee members and have published the annual amounts they receive below.
|Group Board Member||£6000|
|Other Committee Members||£3000|
Plus eligible expenses
Affordable Homes Programme spending
Since 2014 we have been publishing quarterly reports here of all the spend over £500 related to the development of these homes.
Where a payment is subject to a contractual requirement for commercial confidentiality, the name of the creditor will be replaced with the words Redacted:Commercial Confidence.
Where information is classed as personal data, which by law we cannot publish under the Data Protection Act, we will state Redacted: Personal Data.
Governance and Regulation
Our regulator is Homes England. The regulator expects us to meet certain standards, including on governance, and it publishes its assessment of how well we comply. You can find out more about their assessment on their website.
We ensure that the views of customers are represented in our governance structure by reserving two places for them on our Service Delivery Committee which is responsible for approval of strategies and policies and monitoring performance as it relates to service delivery.
Our codes of conduct (below) set out the principles and standards of conduct we expect from all our staff, board members and involved residents.
We are also committed to doing what we can to combat slavery and human trafficking. Read our Anti-Slavery and Human Trafficking Statement [pdf] 31KB to discover the measures we are taking.