We want to deliver a high quality service for our customers so we set targets to measure our performance. We also compare this information against other housing associations to see what we are doing well and where we need to get better. This is to ensure we offer you the best possible service.
Our Service standards[pdf] 303KB explain what you can expect from us.
Our Customer Annual Review 2016-2017 [pdf] 3MB provides information on how we are performing across the range of our services.
Our Annual Report and Financial Statement 2017_18.pdf [pdf] 8MB is a summary report that shows how we spend our money and our current financial position.
We measure our performance on key areas that are important to our customers and report on this quarterly. These can be found on the Customer Performance reports page.
Our performance and the reports already mentioned above can be found in the Corporate Reports and Publications section of our website.