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We are carrying out customer service satisfaction surveys

Customer Service Satisfaction Survey

Every two years we carry out a Customer Service Satisfaction Survey. We are starting this again this week.

Voluntas, our market research agency, will be contacting a number of our customers chosen at random by telephone. If you receive a call we would really appreciate it if you could spare a little time to answer the questions.

The type of questions you will be asked are:

  • How satisfied are you with how we deal with your enquiries?
  • Do you think your rent and service charges are value for money?
  • Do you feel you are kept informed?
  • Do you have the opportunity to make your views known?
  • Do you use the internet? If so, how, where and when?

If you have already advised us that you do not wish to be surveyed you will not receive a call.

If you would like more information about the survey then please call 0300 500 6262 or email

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