At Aldwyck we are committed to the inclusion of all our customers and staff
For information about what this means please read our Equality Leaflet.pdf [pdf] 3MB
Full details of our Equality Scheme [pdf] 92KB can be found here.
Here are just some of the ways we do this:
We are able to translate documents into other languages and formats on request. Our customer magazine, Aldwyck Life, is available in an audio version via our website for customers with visual impairments, or can be provided on CD if required.
We work with Language Line who provide a telephone interpreting service for customers whose first language is not English and who prefer to speak to us in another language.
For supported housing tenants, or those with learning disabilities, we can supply their tenancy agreement in an Easy Read format.
All our policies and procedures take into account the wide range of needs of our customers and ensure that everyone is treated fairly. For example, same sex couples are treated the same in relation to a joint tenancy as a heterosexual couple would be.
We have a staff diversity forum which works to regularly promote awareness of different groups of people and issues across Aldwyck. By being more aware of people’s different needs our staff can offer a more tailored service to our customers.
Our overall aim is to treat customers as individuals and provide what ever assistance is required to ensure that they have fair access to our services.