If you need to make a complaint...

We  aim to provide a great service but we know that at times things can go wrong. If you are not satisfied with our service you can use our complaints procedure to let us know what has gone wrong and give us the opportunity to investigate and put it right. We treat all complaints confidentially, respectfully and fairly.

More information is available about the complaints procedure.

When making your complaint it will help us deal with it if you are clear about why you are unhappy and what you expect from us.

You can make a complaint in a number of different ways:

Email us:



Write or visit at:

Aldwyck Housing Group Ltd

6 Houghton Hall Park
Houghton Regis LU5 5UZ

Call us on:

0300 500 6262 9.15am - 5.15pm, Monday to Friday


via our Complaints form